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All Business starts with a Touch
 
Measure the whole relationship with this powerful and totally integrated web based CRM. No more double entry, variations or errors from from quotes to invoices.
 
Easy, secure and customisable so you can manage the client relationship for a lifetime.
 
  Customer Relationship Management
 
  General Features
Pricing Model, Reseller discounts available Per Site
Store management (Smart Client)
Provides complete web site solution, including shopping cart, content management, customer management etc...
Fully Integrated Accounting, CRM, ERP, Accounting, Point Of Sale (POS), E-Commerce
Unlimited Products Allowed (Designed for Stores up to 250,000 Products)
Host Types Supported Dedicated Server
Unlimited number of Content/HTML (topic) pages
Unlimited dynamic data driven pages via XmlPackages
*Source code available (either C# or VB.NET)
Installation Locales Supported Worldwide
Database Schema Included
  Product Categorization Features
Unlimited Number Categories & Departments: Have as many categories as you want
Categories and Departments can also be fully nested to any level desired (e.g. sub-categories, sub-departments)
Supports cross-matrix of products by category and department. E.g. a product can be mapped to the shoe category, in the women's department
Products can be mapped to more than one category or department
Paged browsing for categories and sections: Keeps page size small, and optimizes user experience. Customers also have the option to "view all" on any page
Category, Department, and Manufacturer "names" can be renamed (e.g. "Brochures", "Products", "Car Parts", whatever you need that is appropriate for your unique store site products).
Disable buy buttons for specific products
Supports Wholesale Only Sites (Prices not shown to general site customers)
  Shipping Features
Calculate Shipping By Order Total
Calculate Shipping By Order Weight
Calculate Shipping By Fixed Item Shipping Costs
Calculate Shipping By Fixed Percent of Order Total
Specify All Orders As Free Shipping
Admin defined shipping methods (e.g. Ground, Next Day, 2nd Day, Priority, etc)
Shipping Methods Verified Against User Addresses During Checkout (this avoids the ground shipping to Hawaii situations!)
Support for Download Products
Ability from one Web Order generate multiple sales orders each to different shipping addresses
  Bulk Product Import Features
Products / customers can be imported within IS using the standard import facility
  Wish List Features
Customer Add To Wish List Supported (Persists over Customer Visits also)
  MaxMind Features
Integration of invaluable industry leading MaxMind fraud prevention/scoring technologies. Requires separate service agreement with MaxMind.com.
  Multi-Lingual Features
(Multi-Lingual) Store site can support dynamic run-time language switching. Customer can select store language at run-time. Store administrator controls allowed languages. Language packs sold separately.
The site runs in one chosen currency, however if a customer logs on the currency will change to that of the customer’s account (Price by Product by currency supported)
 Store developer/admin has full control over all store site strings used (e.g. prompt used for SKU, Product, Color, Size, shopping cart, etc). Every string used in the storefront can be edited.
  Search Engine Features
EVERY product, category, and department page can have their own custom search engine meta tags (title, keywords, description, no script blocks, etc)...
Static Product & Category Pages: Designed to allow search engines to fully crawl and index EVERY product & category page in  your store. This can have a dramatic increase in site traffic from search engines.
Google Xml Site Maps Supported: a direct Google search engine submission method sanctioned by Google
Yahoo! Xml Site Maps Supported: a direct Yahoo! search engine submission method sanctioned by Yahoo!
Fully dynamic page titles, and search engine meta-tags
Google Analytics (Urchin) Site Metrics & E-Commerce Tracking Compatible
  Product Capabilities & Features
Support for 3 images sizes: icon, medium (multiple), large (multiple)
 Auto Image Resizing
Supports multiple images per product (icon, medium, and large)
Support for swatch color image changing
Automatic image watermarking for protection
Image Galleries Supported
Downloadable products supported, with automatic e-mail to customer with download instructions
Support for sizes & colors. All color/size site "prompts" can be customized in admin site, so you could rename those two options to have completely different meaning.
Multiple Attributes Per Product (e.g. Size/Color)
Inventory By Attribute (e.g. Size/Color)
Price can vary by size/color option chosen
Prices can vary by customer or customer level (group)
Handles multi-store pricing on one database
Connect multiple web sites to one database. Show different products and prices on each site.
Sort products in any order desired (you can force popular products to the top of the pages)
Fully dynamic site map (optimized for search engines)
Second tree-form dynamic site map (optimized for users)
Tell store to locate product pictures by ID (icon, medium, large)
Tell store to locate product pictures by SKU (icon, medium, large)  
Tell store to use Image Filename Override for pictures (icon, medium, large)  
Support for sale prices
Vary product prices for each customer level (e.g. wholesale/retail)
Product Descriptions can include HTML formatting: We know that having complete control over each product description is important, and no two products are alike. Within IS there is a section that allows maintenance of these.
Support for Kits (build to order products). Kits can have dynamic pricing and component selection (e.g. build your own PC) and more specification as to what items can be added, whether they are required, etc... Kit Items cannot be ordered separately

Some other storefronts are charging nearly $1200 for adding a "build kit" feature on their storefronts...shame on them!

Disable buy buttons by product
 Set Site to Wholesale Only (Prices not shown to general site customers)
  Inventory Features
Inventory Tracking
ERP class inventory tracking: FIFO, LIFO, Average Costing, Inventory Tracking, Multi-Warehouse, Drop-Ship, etc.
Limit orders to quantity on hand inventory, or allow customers to place orders for items out of stock (admin configurable)
Back-ordered product handling & order management
Orders are Shipped from the default warehouse set on the customers account. All items on an order are shipped from the same warehouse.
Inventory can go "negative"
Manage Inventory by variant or attribute (e.g. size, color, etc)
Flag to show if stock on hand or Not
  Coupon Features
Order Based Coupons (apply to entire order)
Coupon discounts by amount or percent
Coupons can offer free shipping
Coupons requires minimum order amount before it is valid
Coupons have start date
Coupons have expiration date
Coupons can be marked as use once per customer, use once by only one customer, use N times, etc.
Customer specific coupons
  Skinning & Page LayoutCustomization
Free Skins Included 2
You Can Design Custom Skins
Completely customize the layout & appearance of any category, section, manufacturer, or product page using XmlPackages (XML/XSL rendering engine)
User defined skin replacement tokens, topic tokens, AppConfig tokens, etc. (e.g. skin Regular Expression token parser)
Initially design skins in Dreamweaver or FrontPage
Web form controls can be used within skin template user control
Integrated support for ComponentArt horizontal menu, vertical menu, site map, and tree view navigational controls
Skin Based UI Customization: Store site styles and web design can be completely customized by external HTML skin template and style sheets. See some of our sample client sites to see how different each store can look
Change skins in real-time. You can conceivably have 100+ skins for a single store if you need to.
You can link to the cart "pages" from your existing site pages, or use the storefront to run your entire site
Add page header/footer HTML blocks to cart page, and all checkout and order confirmation pages, to provide special notes/text specific to your store or business
Use custom receipt formats & templates
Use custom "your order has shipped" e-mail formats and templates
Automatic e-mail notification to customer with receipt
Receipt can be fully customized
PDF Receipts Supported
Automatic e-mail notification to store admin of new order received
Mini-Cart (optional small box on every page showing cart summary contents and checkout link)
  Customer Accounts
Customer can view Order History
Customer has address book
Customer one click re-order any prior order
Integrated .NET Forms Authentication
Multiple billing/shipping addresses per customer (similar to Amazon.com style checkout)
  Payment Methods Supported (types of payment)
Credit Cards: Accept Credit Cards in Real Time: Cards can be processed & verified in real-time, or you can delay processing until a later time
Check By Mail
C.O.D.
Purchase Order

Support for Verified By Visa/MasterCard Secure initiatives. Now, you can have the same fraud protection available to all retail stores. Eliminate your fraud liability. Guaranteed Payments. Reduce chargebacks by up to 70%. These authentication initiatives make Internet commerce safe and secure, for both buyers and sellers. Integrates directly with protx gateways. Integration is seamless into the storefront for merchants, and easy to use for consumers.

  Payment Gateways Supported
Authorize.net
CyberSource
ProtX (U.K. Stores Only)
Verisign Payflo Pro (Now part of PayPal)
  Transaction Features
Integrates with your own merchant account
Store can be set to authorize only, or auth-capture credit card mode. You can then capture payment at shipment if desired
Void & Refund supported
Partial Refund and Add-Hoc Charges Supported
Support for recurring orders/payments (auto-ship products)
Support for CV2 (credit card security code) entry and checking (fraud prevention)
Address Verification codes reported to administrator with order
The storage of credit card number is set by an overall umbrella preference then at an individual level by each customer. If remembered the card is held in an encrypted state and shown on the site as ****1111.
Hide all references to "shipping" (e.g. useful for software, or download sites)
Force billing address to be the same as shipping address
Set a minimum order total threshold for proceed to checkout
Automatically create drop-ship and special order/purchase order to vendor
Multi-level pricing list
  Additional Features
Mini-Cart display, so add to cart action leaves user on same page, and updates mini-cart display in left or right column of page
Password Protected HTML Pages (password protected topics)
Can set a minimum order total threshold for proceed to checkout
Can set minimum order product quantities before allowing checkout
Product & Site Photo Galleries: Create  photo galleries of products, activities or other important corporate or store fun events. Showing prospective customers more than just a "store facade" is VITAL in creating brand loyalty
Recent Products Page
Best-Seller Products Page
Shopping cart can persist over visits
Shopping cart can be told to age in N days
Built in support for the most common display formats: grid, table expanded, table condensed, simple form, right variant bars, and you can completely customize the product pages by altering the output code HTML
Catalog Only Sites (e.g. turn buy buttons off)

Support for Informational Catalog Only Sites: A simple configuration setting removes all "buy" buttons from the site, in effect turning your site into an informational site, still complete with categories, subcategories, sections, product info, product photos, etc

Store News Items Supported: Add real-time news announcements, and items to the site. Inform customers about important new items, or promotions, these have a start and expiry date.

Password protected topic (html content) pages
Order notes can be entered by customer with special instructions
Each cart item can also have notes entered by the customer  
Shopping "cart" can be renamed (e.g. Shopping Bag)
Can require customer to agree to Terms and Conditions block (user defined) before proceeding with payment
Support for subscription products. Each product can add N months to a customer subscription. Administration control panel allows override of subscription expiration date
External Product HTML description files supported (e.g. product descriptions can be stored in external HTML files)
External Product Specifications/Details Supported (e.g. product "specs" can be stored in external PDF or HTML file, and linked into product page)
Hide products, categories or departments (publish or un-publish capability)
Integrated Product Search
Advanced Product Search Page (by category, section, manufacturer, price range, SKU, etc)
Migration Tool from ML to Interprise Suite  
Quantity discounts on products (tiered Pricing)
E-Mail Product To A Friend: Product pages can be e-mailed to friends by site visitors
  Tax Features
Apply Tax by State
Apply Tax by ZipCode
Apply Tax by Country
Tax can be applied to shipping costs
Individual Products can be marked Taxable or tax-exempt
Unlimited  Tax Classes (e.g. Goods, Services, Alcohol, etc)
   
  Upsell products Features
Related Products: Entice additional sales by listing related products/accessories on each product page
Show Upsell Products Directly On Cart Page
Product prices can be set to "Call for Price'
Product prices can be hidden until product added to cart
  Customer Level Features
Unlimited number of customer levels (e.g. wholesale or retail)
Customers can be tracked to customer levels
Customer levels can have special product pricing, can offer percent discounts, free shipping, tax exception, etc.
Support for negotiated pricing (by customer, account, one-off pricing, etc)
Support for category level discount
  Operational Features
Easy Store Management Smart Client
Once installed, all operational store tasks can be performed via Interprise
Handles Back-Ordered Products
Does not require any special components on the server (Gateway COM objects may be needed)
You can configure products, prices, taxes, shipping, news items, etc all from within Interprise)
SQL Database initialization script provided
Remember me option for returning users
Order History Pages: Customers can get their prior order histories, check order status, etc all online
Shopping Cart items can persist over time (even months if desired). Great for return customers, who later wanted to order a product, but forgot which one they wanted
Customer can view all their prior orders
Customer can define multiple billing/shipping addresses and select during checkout
Administrator can edit/enter service notes visible by customer regarding order status, special notes, etc
  Product Ratings & Reviews
Customers can review & rate products (if enabled)
User Polls (find out what your customers are thinking!)